About the position and company: Our client is a leader in delivering premium products to retail stores and zoos across Australia.Located in the green surroundings of Brookfield, they provide a reliable supply of unique, quality products to meet customer demand, no matter the season.Are you passionate about delivering exceptional customer service?We're seeking a dynamic individual to join their team and play a vital role in maintaining and growing strong customer relationships.This position is perfect for someone who thrives in an outbound-focused customer service environment, where you'll have the opportunity to upsell, cross-sell, and support a variety of clients.What a day will look like: - Making inbound and outbound calls to engage with existing customers and introduce them to new product lines.- Managing and resolving customer inquiries and complaints with professionalism.- Following up on orders and ensuring a seamless customer experience.- Collaborating with other departments to offer customers expanded product solutions.- Supporting general administrative tasks to ensure smooth operations.About you: - Proven experience in a call centre/customer service or retail role - Strong communication skills, both verbal and written - Proactive and goal-oriented with a passion for customer service - Reliable transportation (car and license required to access Brookfield location) - An interest in fish/aquariums/reptiles highly regarded THE PERKS?- Competitive salary: $65,000 - $70,000 + Super (based on experience) - Real opportunities for growth and career development - Brookfield location with on-site free parking - Monday to Friday schedule (8:30 am – 5:00 pm), with occasional weekend or public holiday work If you're ready to bring your customer service expertise to a forward-thinking team and enjoy helping businesses thrive, we want to hear from you!Apply now or contact Jess at SMAART Recruitment for more details at 0409 965 501.