Are you passionate about the fashion industry and eager to kickstart your career? We’re looking for enthusiastic individuals to join our team!
If you are successful in being selected for this role, you will be offered a contract as a Floor Manager and enrolled in a training program designed to prepare you for a Store Manager role. This program offers you a unique opportunity to gain hands-on experience from industry experts and develop essential leadership skills in a vibrant retail environment.
Please note that progression to a Store Manager role is based on role vacancy and your suitability at the end of the program.
What you will learn :
* Comprehensive training and development program
* Store Operations
* Business Acumen
* People Management and Leadership
As the Floor Manager, you play a crucial role in building great customer experiences that elevate store sales and deliver an inspiring atmosphere. With a dedicated team by your side, you'll lead in delivering exceptional service and operational excellence.
Key Responsibilities:
* Offering customers a high level of service through styling advice, product knowledge, and store experience
* Analysing selling information and working with the store manager to maximise the sales performance of your department
* Leading a team of sales assistants to achieve excellent standards of service
* Supporting recruitment and ensuring induction and training of new starters
* Assisting the Store Manager in identifying future talents and putting together development plans
* Overseeing store operations
* Being a brand ambassador and providing the best experience for our customers
* Stepping into the role of Store Manager in their absence
What You Need to Succeed :
Knowledge :
* You understand what makes a great customer experience
* Prior retail or customer-facing experience
Motivation :
* You enjoy creating a positive work environment and leading a team
* You are results-focused and enjoy multitasking
* You enjoy developing yourself and others
Behaviour :
* You contribute to building a well-functioning team and embrace different points of view
* You stay up to date with the latest trends, customer needs, and competitor activity
* You support others to grow by giving constructive feedback
* You are self-aware and respectful in your interactions
* You take initiative and personal responsibility for achieving tasks
* You are able to prioritise efficiently and adapt to sudden changes
* You communicate clearly and concisely, actively listening to other perspectives
* You see opportunities to improve everyday processes
Past Achievements :
* Experience in driving sales through others
This is a full-time position with a contract of 38 hours a week.
Benefits :
We offer all our employees attractive benefits with extensive development opportunities. All employees receive a 25% staff discount, usable on all H&M Group brands in stores and online. In addition to our staff discount, all employees are included in our H&M Incentive Program – HIP.
Inclusion & Diversity :
At H&M Group, we’re determined to create and maintain inclusive, diverse, and equitable workplaces. Our teams should consist of a variety of people who share and combine their knowledge, experience, and ideas.
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