Apply locations Cairns, QLD, Australia time type Full time posted on Posted Yesterday job requisition id REQ563897What success looks like in this role :Dispatch engineer providing support to multiple clients & Apple.Next Business Day (NBD) and / or Same Business Day (SBD) service delivery environment.Transformation Services calls, installing and servicing PCs, and PC peripherals and / or electronic equipment.Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script.Perform routine installs, moves, adds and changes as part of a directed team, including complex desktop and laptop break fix work & whole unit replacement.Performs scripted image loading, unit diagnostics and replaceable unit swapping.Perform troubleshooting by running basic diagnostics and performs complex module replacement on PCs, servers and peripherals.Ensures customer satisfaction throughout.Maintains a high degree of professionalism in actions, demeanor, and dress.Part management.You will be successful in this role if you have :High school degree required.Minimum 1-2 years of hands-on experience with laptop and desktop break-fix.Computer-building background experience preferred.General knowledge of desktop hardware and software including basic knowledge of Microsoft applications.Basic mechanical skills and understanding of electro static discharge (ESD) procedures.Training and / or vendor certifications as required including completion of Core Training.Client and / or governmental clearance may be required; Microsoft Certified Professional Certification is an added advantage.
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