Care Manager - Caulfield Horizons Care Community6 Northcote Ave, Caulfield North VIC 3161, Australia Req #1601Monday, 31 March 2025POSITION DESCRIPTION | CARE MANAGERPOSITION PURPOSE: To support the General Manager in leading the care team in the Care Community to deliver high quality care to residents through an engaged and educated workforce and achieving organisational goals. The Care Manager is expected to demonstrate initiative and to role model the behaviours that support Opal’s values.REPORTING STRUCTURE: This position reports to the General Manager. This relationship is key in ensuring alignment of strategic and operational goals of the care community.KEY ACCOUNTABILITY AREASCare Service & DeliveryProvides clinical and care leadership with a person centred approach enabling Residents and their families to experience a quality service.Assists the General Manager to ensure Opal’s policies and procedures are followed and appropriate training and resources are provided to the team to deliver high quality care in line with Opal standards.Responsible for the review as per policy of:all new admissions (i.e. permanent; respite; and respite residents at the time of changing to permanent); andsignificant changes to resident’s condition; andresidents at the time of changing trajectories (A, B or C); to determine the presence of conditions that may impact the care and health of the resident.Proactively manage risk in the care community and in consultation with the General Manager implement measures to prevent/mitigate risks.Ensure Intentional Rounding is a core activity in the delivery of care.Engage with residents and their families, acknowledging and acting on feedback in a timely manner to resolve concerns, address issues and build trust and confidence in our team and the care and services provided.Ensure as an absolute minimum the care community is always compliant with the accreditation standards and continually looking for opportunities for improvement.Proactively tracks and analyses clinical indicators to identify areas of risk in the care community and implements measures to prevent/mitigate risk.Supports the General Manager to develop/role model a customer service mentality that places the Resident and their relatives at the centre of everything we do.Supports the creation of a physical environment that is clean, resourced and well maintained to provide residents with a home-like environment.Uses evidence-based practice as a path to inform clinical decision making.Build and maintain strong relationships with GP’s, local hospital teams, allied health and community health services.WorkforceActively monitors and reviews skill mixes in the care community to ensure skills and knowledge complement each other as best as possible to deliver high quality care to residents.Continually support the development of Registered Nurse and AIN talent in the care community.Provide timely, consistent and constructive coaching to the team to facilitate high functional teams.Ensure the team receives orientation, performance appraisals and learning and development programs in line with Opal standards.Contribute to reward and recognition activities to reinforce positive behaviours that deliver resident outcomes.Identify gaps in individual’s skill/knowledge and collaborate with the General Manager in implementing appropriate development programs. Address performance issues with a learning and supportive approach without blame.Develop and/or implement Opal programs for mentoring student placements and new graduates.SELECTION CRITERIAEssential CriteriaCurrent Practicing Registration as a Registered Nurse with AHPRA for a minimum of 3 years.Current and suitable police check.Experience leading and managing care team members.Knowledge of aged care industry, regulations and funding (AACQA; ACFI).High level of computer systems proficiency.Pro-active: self-motivated and consistently seeks to identify & manage potential problems.Adaptable and flexible: has a positive and productive approach to responding to and managing change.Empathic: takes an active interest in other people; listens and responds appropriately to the thoughts and feelings of others.Resilient: Comfortable with a demanding work pace; persists in efforts to achieve goals despite barriers or difficulties.Collaborative: helpful and easy to get along with; constructive and inclusive style of operating.Organised: enjoys planning the work of self and others.Relevant higher education qualification in the field of gerontology or similar, or progress towards same.Understanding of Workplace Health and Safety framework and regulations.Residential Aged Care experience.Sound clinical skills and knowledge.Excellent interpersonal and communication skills.Ability to lead through Vision and Values.Ability to build a successful team and build trust.Initiative and ability to problem solve and identify opportunities for continuous improvement.Strong prioritisation and time management skills.Ability to practice in line with regulatory standards.
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