As Director of Food and Beverage you'll lead and direct food and beverage operations, ensuring quality service and standards are maintained to deliver a memorable guest experience.
Always following government regulations concerning health, safety or other requirements.Your day to dayPeopleDirect everyday activity, plan and assign work ensuring you always have the right staffing numbersDevelop your team and improve their performance through coaching and feedback, and create performance and development goals for colleaguesTrain colleagues to make sure they deliver with compliance and to the standards we expectDrive a great working environment for teams to thrive - linking up departments to create sense of one teamPromote teamwork and quality service through daily communication and coordination with other departmentsRecommend or initiate any HR related actions where neededGuest ExperienceMake sure all food and beverage equipment is in operational condition and regularly cleanedMake sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume.
Notify engineering immediately of any maintenance and repair needsEstablish and achieve quality and guest satisfaction goals.
Help guests with their requests and complaints - making sure you maintain a high level of guest satisfactionAnalyse guest insights to identify and meet customer expectations and build on guest loyaltyRegularly communicate with guests to ensure expectations are metResponsible BusinessManage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotionsKeep an eye on competitor activity / industry innovation.
Review and approve menu design and concepts with the Executive ChefMake sure food and drinks are secure and stored safely - always keep stock replenished to minimise wasteHandle food and beverage inventory procedures.
Determine minimum and maximum stocks for all food, beverage, material, and equipmentOther ad-hoc duties - unexpected moments when we have to pull together to get a task doneMay also serve as manager on dutyHelp prepare the hotel's annual budget and the setting of departmental goalsMonitor budget and control expenses with a focus on food, beverage, and labour costsWorking with the catering office, identify additional sales opportunities to enhance revenueDrive promotions that deliver great dining experiences for guests at a good valueMake sure credit and financial transactions are handled securelyAccountabilitiesThis is the top food and beverage job in a large, luxury or resort hotel.
Supervises a large number of employees in multiple major food and beverage outlets and kitchens, and banquet and convention facilities.
Oversees multiple managers and supervisors.What We Need From YouBachelor's degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field4+ years' related experience, including management experienceExcellent communication and interpersonal skillsAbility to lead a large and diverse teamMust obtain certifications or permits as required by local governmental agencies.How Do I Deliver ThisWe genuinely care about people and we show this through living out our promise of True Hospitality each and every day.
It's what connects every colleague in all IHG hotels.Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guestsTrue Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stayTrue Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needsTrue Responsiveness: is about providing guests with what they need, and doing so in a timely and caring mannerDon't quite meet every single requirement, but still believe you'd be a great fit for the job?
We'll never know unless you hit the 'Apply' button.
Start your journey with us today.
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