Position Type: Full time Location: Based in Adelaide. Hybrid working arrangement (5 day fortnight) About the Role: Excellent opportunity for an ambitious and customer-focused Strata Manager ready for their next challenge! Report to Branch Manager Supportive & collaborative team environment What You Will Be Doing: Manage a portfolio of clients; including correspondence from owners, tenants, and contractors Manage client retention; deliver exceptional customer experience and effective conflict resolution strategies Liaise with Repairs & Maintenance team for quote requests/work orders Prepare for and facilitate Annual General Meetings, Special General Meetings, and Committee Meetings (agendas, budgets, and minutes) Oversee financial requirements of buildings within portfolio Identify and promote continuous improvement opportunities What You Need to Bring to the Role: Previous experience in a diverse client relationship role or similar Understanding of Body Corporate/Strata Legislation and related regulations desirable Exceptional communication and stakeholder management skills Attention to detail and strong time management skills Takes a disciplined approach to personal & work life integration Empathic, team-oriented, and eager to develop/enabled others Initiative and learning focus (growth mindset) What's in it for You? New Business Incentives Training and career development opportunities Supportive, collaborative, and dynamic team culture Hybrid working arrangements Wellbeing focus including the ability to purchase leave, and a gift of birthday leave! About Us: Smarter Communities Limited is one of the largest community management companies in Australia. Each of our local brands across New South Wales, Queensland, South Australia, and Victoria specialize in strata, body corporate, or community titles management. We manage in excess of AU$30 billion of property and our vision is clear - to provide a stress-free Strata experience so that people and properties thrive. What You Need to Do Now: If this role sounds like the right fit for you, click the 'Apply' button now. At Smarter Communities, we are passionate about creating a diverse, accessible, and inclusive culture, offering flexible work, career development, and internal mobility opportunities. Smarter Communities is an equal opportunity employer, and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. All Smarter Community employees involved in the recruitment and selection process are expected to practice the principles of equal opportunity and anti-discrimination. We kindly request no unsolicited resumes or approaches from recruitment agencies. We are not responsible for any fees associated with unsolicited resumes sent to our People & Culture team or any Smarter Communities employee. #J-18808-Ljbffr