About this role
Account Manager is a permanent position, based at Fyshwick. As a market leader in Australian Manufacturing business, we're committed to creating a safe, respectful, supportive, and inclusive working environment.
The Account Manager reports to the Sales Manager and is responsible for developing & growing relationships with our ACT Customers in a structured and professional manner.
You will leverage data and analysis to identify opportunities for joint value creation across the total value chain, leveraging your communication and rapport building skills to build and maintain deep relationships with stakeholders internally and externally.
This role requires local travel, attending various trade shows & customer events, that may be outside of working hours.
In this role you will:
* Develop and implement key account plans that result in continuous share growth for CSR and align these with desired customer growth.
* Leverage CRM Project Tracking to identify appropriate Commercial segment opportunities and negotiate with the internal Commercial team to determine which ones to assign to resellers vs service direct.
* Ensure effective handover of specified projects to resellers and ensure conversion to sale at the right ratio.
* Investigate and report back on CSR service and quality levels based on feedback, oversee and close out resolutions.
* Provide regular feedback and share intel across the business on competitor activity, products, and pricing strategies to sustain/ position our competitive advantage.
* Ensure customer account plans & call cycles are implemented & actioned
* Manage relationships and expectations with a broad client base
* Resolve issues & complaints with clients
What you bring to the role:
* Previous experience within business development / commercial planning experience.
* Experience of the building industry or construction materials is desirable.
* Proficient with CRM software & Office applications (intermediate excel).
* Strong ability to influence at various levels & negotiate commercial outcomes that secures demand growth.
* High energy with a will to succeed.
* Familiarity with sales performance metrics.
* Excellent verbal communication skills with a focus on the customer.
* An ability to analyse and structure data to tell compelling commercial stories.
* An ability to author and deliver professional presentations to key stakeholders.
What we offer:
* Working for a National leading brand & market leader.
* Rewarding career with on-the-job development opportunities within and across our brands.
* Solid career stability with a strong focus on professional development.
* Competitive salary + bonus + Super + company vehicle.
* Being part of a dynamic & highly technical team.
We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:
* Attractive salary and benefits, including access to exclusive discounts and offers.
* Supportive and collaborative culture that fosters innovation and inclusion.
* Care and wellbeing offer includes up to 15 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
* Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands.
* Flexible working arrangements to support a healthy work-life balance.