Clear career progression and opportunities for growth.About Our ClientOur client is a prominent professional services firm with a large, diverse workforce, recognised for its industry leadership and dedication to providing outstanding service.
Based in Melbourne, the company has a strong footprint across Australia.
The firm promotes a collaborative and innovative culture, supporting an environment of continuous learning and growth.Job Description Provide exceptional customer service through phone, email, Teams, and chat.
Troubleshoot and resolve basic IT issues (password resets, account creation, etc.).
Log, track, and update incidents and service requests.
Escalate unresolved issues to the next level of support The Successful Applicant 1-2 years in a service desk or IT support role.
Strong troubleshooting and customer service skills.
Excellent communication and teamwork abilities.
Experience with ticket management (e.g., Servicenow).
Knowledge of active directory is a plus!
What's on Offer Competitive salary and benefits package.
Opportunities for growth and professional development.
A supportive and collaborative work environment.