North East Motor Group includes North East Mitsubishi, Adelaide City Mahindra and is also one of the largest used vehicle suppliers in Adelaide.We are proud to be a SA family-owned business for over 40 years and run by an owner who has built a strong local business with over sixty employees.Our company is dedicated to delivering our guests premium service experiences every time they interact with our team.About the roleOur people are our most valued asset, and we seek exceptional individuals who are both passionate and committed to providing quality delivery for our customers. An opportunity exists for an ambitious, experienced Service Advisor to join our team and help grow the service business to record levels.To be successful in this role, you will demonstrate a history of success in:Excellent team and leadership skillsA high level of professionalism and personal presentationStrong focus on delivering high-quality servicesPentana Dealer Management experience will be highly regardedIt is essential that you can perform in a high-pressure environment and consistently meet the expected planning, targets and timeframes required for smooth customer delivery. You will work closely with the Service Manager to ensure sustained focus on service & delivery.Duties & ResponsibilitiesCompleting service advisor duties to continue the growth we are currently experiencingManaging service warrantiesWorking closely with the manufacturers' expectations and requirementsMeasuring, monitoring and improving various service KPIsDriving upselling and identifying new opportunities for growthWorking closely with the Service Advisor team and Workshop Foreman to ensure great service and salesManaging incoming work and maximising efficiency, productivity & charging efficiencyStepping in and resolving customer concerns if they are escalated to your levelCommunicating effectively with the team and management to ensure the right service is provided to our loyal customersCross skilling in all service advisor tasks, including: phone duties, warranty work, delivery coordination, dealer management system utilisation, workshop communicationIn return we will provide you with:Remuneration and benefits, including an attractive salary, will be commensurate with experienceBonus structure in place with set KPI’sA permanent full-time position with the financial security of a substantial, well-established Company5 day working week – Monday to FridayCompany VehicleOngoing professional development internally and with our IT & Mitsubishi partnersA collaborative team environment that values excellence and is committed to customer careAccess to dealership discounts including New and Used vehicles, Servicing, Parts, Insurances and FinanceApply nowEnsure that you update your resume. Make sure you include details about your work experience and qualifications and send it through by pressing the APPLY NOW button.Keep your phone on as if your skills and experience match our requirements, we will be in touch to ask you in for an interview.Your application will include the following questions:Which of the following dealer management software do you have experience using?Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a service adviser?Do you have a current Australian driver's licence?How much notice are you required to give your current employer?
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