Job Description
We are seeking enthusiastic customer service professionals to join our team.
* Multiple Customer Banking Specialist Relief position - available to cover one of the following rosters:
o Monday to Friday 10 - 3pm or 11 - 4pm (25hrs per week)
o Monday to Friday 9:30 - 4pm (28.75hr per week)
o Monday to Friday 10 - 2pm (20hrs per week)
* Must be able to travel when required - Nambour, Kawana, Coolum, Noosa, Gympie and Caloundra
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to over 10 million personal and small business customers.
What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement.
Responsibilities
* Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
* Provide support to local branches - must be able to travel when required - Nambour, Kawana, Coolum, Noosa, Gympie and Caloundra
* Support customers with enquiries, maintenance on accounts and process applications for credit products
* Complete Financial Health Checks to assess customers' financial needs and identify any changes
* Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
* Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture
Requirements
* Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
* Excellent communication skills & the ability to articulate financial terms in a clear way
* The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
* Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
* A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers