Permanent Helpdesk Officer Role in Brisbane - Work mostly remote and thrive in a dynamic environment with opportunities to sharpen your skills. GRIT is partnering with a technology firm in Brisbane to find a Helpdesk Officer. In this position, you will be vital in offering high-quality support to clients, addressing technical issues, and ensuring a smooth functioning IT operations. You'll help maintain efficient IT systems, troubleshoot problems, and collaborate with the team to improve overall service delivery. Key Responsibilities: Provide technical support for Windows PC and server-related issues. Troubleshoot and resolve desktop support queries promptly. Manage helpdesk tickets and ensure timely resolution of IT issues. Collaborate with internal teams to optimize IT systems and processes. Maintain documentation and knowledge base for IT solutions. Requirements: Minimum 2 years of experience as a Helpdesk Officer. MCP/MCTS qualifications with completion of study/exams for MCITP. Proficiency in Windows PC and server work. Strong desktop support skills and troubleshooting abilities. Excellent communication and teamwork skills. This role is moving quickly, so get in your applications and apply today Call Lory on 0488 859 573 or lorygrittalent.com to learn more.