Customer and Building Support Co-OrdinatorAre you a skilled customer service professional looking to join a growing construction company? Kincaid Constructions Pty Ltd is seeking a full-time Customer and Building Support Co-Ordinator based in Northcote, VIC. In this pivotal role, you will be the primary point of contact for our customers, providing exceptional service and support throughout the building process.What you'll be doingResponding to customer enquiries and requests in a professional and timely mannerLiaising with internal teams to coordinate project updates and milestonesProactively addressing customer concerns and finding effective solutionsMaintaining detailed records and documentation of all customer interactionsProviding administrative support to the construction and project management teamsContributing to the continuous improvement of our customer service processesWhat we're looking for2+ years of experience in a customer service or client-facing role, ideally in the construction industryExceptional communication and interpersonal skills, with the ability to build strong relationships with customersProven problem-solving and conflict-resolution abilitiesExcellent organisational skills and attention to detailProficient in using customer relationship management (CRM) systemsA genuine interest in the construction industry and a commitment to providing top-notch customer serviceAbout usKincaid Constructions is a leading construction company specialising in residential and commercial projects. With over 20 years of industry experience, we are known for our quality workmanship, innovative solutions, and exceptional customer service. Join our dynamic team and be a part of our continued success!If you’re ready to take the next step in your career and become an integral part of a dedicated team that is committed to excellence, we want to hear from you! Apply now and help us deliver outstanding experiences to our customers!
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