$92,521 – $100,000 per year plus Super (11.5%)
Industry Skills Advisory Council NT (ISACNT) is an independent not-for-profit organisation that provides advice and gathers intelligence on training package development, workforce development, skills shortages and workforce solutions in the Northern Territory.
ISACNT is seeking an experienced Research and Project Officer (12-month contract role until 2026) to join our team on a full-time basis to support relevant research and projects across the organisation.
The Research and Project Officer will gather data and conduct analysis and research on workforce development and planning in the Northern Territory.
Tasks & Responsibilities Include:
Research and Projects
* Gather, analyse, and interpret industry data, trends, other information, and research related to current and future workforce needs, labour markets and skill development initiatives and strategies.
* Identify different types of data from various data sources and liaise with management to create and maintain data collection guidelines.
* Establish project management methods and use robust research methodologies for data collection and reporting, to meet the needs of multiple stakeholders including Government and industry.
* Collate research on the current and future needs of specific workforce sectors. Use research to identify industry workforce and training needs, and develop actionable next steps as guided by management.
* Record information and meaningful intelligence provided by stakeholders within appropriate ISACNT systems.
* Conduct skills audits and identify gaps.
* Develop strong working relationships with key stakeholders, industry, and training providers.
* Establish and maintain networks with relevant workforce planners and dataset managers across industry and government.
* Work collaboratively with internal and external teams to achieve shared or specific outcomes.
* Manage and/or participate in evaluation projects to ensure results are achieved.
* Present data, trends and insights in documents and reports based on evidence and findings for a broad range of audiences.
* Participate in conferences, committees, industry forums and networking events, including public speaking.
* Prepare reports, papers, articles, and social media communications.
* Undertake professional development, intrastate and interstate travel associated with the role when and if required.
Quality Management System
* Foster a client focus and promote best practices and continuous improvement.
* Support the development, implementation, and monitoring of policies and procedures.
* Assist with any internal audits, quarterly or as required.
Management
* Support a positive work environment and collaborate with internal and external clients as required.
* Support colleagues with training, resources, equipment, and systems.
* Maintain professional behaviour aligned with the organisation’s values.
* Assist with preparing reports and documentation for the Chief Executive Officer or Operations Manager.
Customer Service
* Assist and provide quality advice and service to internal and external clients.
* Demonstrate strong interpersonal and customer service skills, offering timely and accurate information.
* Respond to relevant client complaints in a timely manner and ensure the best outcome for both ISACNT and the client.
* At all times maintain professional interactions with various stakeholders and ensure high-quality customer service.
Marketing, Promotion and Company Advocacy
* Enhance community awareness of ISACNT services and business units and support building strategic partnerships with key stakeholders in regional and remote communities.
* Promote the ISACNT products and quality services schemes.
* Foster and maintain relationships with existing and prospective clients.
* At all times represent ISACNT in a professional and positive manner.
* Demonstrated knowledge of contemporary practices in workforce planning and project management.
* Demonstrated working knowledge of and experience with contemporary research and analysis, data visualisation and data management methods.
* Minimum of two (2) years’ data mining experience in an analyst role.
* Strong written communication and presentation skills, and analytical and critical thinking.
* Acumen with search engines, web analytics and business research tools.
* Familiarity with CRM programs.
* Ability to work effectively with management and as part of a team.
* Well-developed interpersonal, stakeholder engagement and negotiation skills.
* Demonstrated ability to interact positively and effectively with culturally diverse groups.
* Proven ability to deliver to agreed objectives in a timely and efficient manner.
Licences/Tickets
* Current NT C-Class Drivers Licence
* Working with Children's Clearance
* National Police Clearance
* Knowledge of the Northern Territory and National goals and current developments in Vocational Education and Training (VET).
* Knowledge of the ANZSIC and ANZSCO framework.
* Tertiary Qualification in an associated discipline.
Click the Apply button today and send us a copy of your current CV outlining your skills with a cover letter.
We look forward to working with you!
Applications close: Until Filled.
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