* Government Department – Contract until 17th of January 2025
* Burwood Location – Working from Home
* Level 1 IT Support
This position requires an experienced and customer focused Service Desk Analyst to be the first point of contact in a service desk environment.
Key Accountabilities
* Provide direct customer support via phone, email, instant messaging or any defined Service Centre communication method.
* Analyse incidents and service requests for correct prioritisation, classification and initial support requirements.
* Provide and maintain a strong customer focus and support services
* Provide support for applications, email and technology services
Skills & Competencies
* Minimum 12 months as a Service Desk Analyst
* Excellent customer service skills
* Experience supporting Microsoft Environment
* Good communication skills, both written and verbal, including a personable and professional phone manner
* Experience providing comprehensive first level support for tools and applications for Microsoft Office products
What’s in it for you:
* Government Agency
* Supportive Team Environment
* Contract until 17th of January 2025
Express your interest to Sarah Jordan by clicking the ‘Apply Now’ button below or contact on sarah.jordan@talentinternational.com.