Job Description
We are seeking recent or soon-to-be graduates to join our prestigious client as Service Specialists.
What Does a Service Specialist Do?
* Customer Advice: Provide guidance to existing customers and business partners on all aspects of loans post-settlement.
* Correspondence Production: Generate customer correspondence and engage in continuous improvement initiatives.
* Career Progression: Gain opportunities to advance into roles in lending/product, settlements, credit, or small business.
Key Responsibilities:
* Offer Expert Advice: Support clients regarding their loans.
* Produce and Manage Customer Communications: Engage with clients through various channels.
* Participate in Continuous Improvement Processes: Collaborate with the team to improve services.
* Maintain Accurate Records: Document client interactions and service details.
What's on Offer?
* Inclusive Culture: Commitment to gender equality, disability, LGBTQIA+, mental health, and religious and cultural initiatives.
* State-of-the-Art Office: Enjoy daily fruit, snacks, breakfast, a games room, breakout areas, a yoga & mindfulness room, and a prayer room.
* Health and Wellbeing: Subsidised gym/physical health, health insurance, and skin checks.
* Community Engagement: Participate in a community giving program, regular team activities, and the KidsCo school holiday program.
* Graduate Buddy System: Benefit from a supportive fellow graduate buddy system.
Requirements:
* Australian Working Rights: Australian/NZ Citizen or Australian Permanent Resident.
* Degree Qualification: Degree qualification or higher within the past 3 years.
* Academic Achievements: Achieved a credit average (65%) or higher.
* Communication Skills: Excellent communication and relationship-building skills.
* Customer Service Skills: Exceptional customer service skills.
* Team Orientation: Strong team orientation and capability.
Application Process:
1. Application: Submit your CV outlining your suitability for the role.
2. One-way Video Interview: Complete a one-way video interview and a short questionnaire.
3. Interview with Fuse: Meet with our graduate talent recruiter to discuss your application.
4. Interview with Preferred Program Partners: Meet with your preferred companies.
5. Start Your New Role: Begin your exciting career as a Service Specialist.
Why Financial Services?
As an AUD$50.3 trillion global industry, financial services are the backbone of modern life and pivotal in securing our economic and social future.
About Your New Employer:
Our client is an award-winning financial services business that prides itself on fostering a culture of learning, inclusivity, and excellence. They have been recognised as Employer of Choice 2023, Top Mortgage Employer 2023, and Employer of the Year 2023 (Women in Finance).
Join Our Team:
If you're ready to embrace new challenges and be part of an industry that shapes the future, we want to hear from you.