Information and Communication SpecialistBusiness Services - Customer Experience | Administration/Support/Service, Customer Service/Call CentrePermanent Full-Time opportunity available (9 day fortnight).Extensive experience with customer service systems, technologies, and methodologies, including Microsoft Windows, Visio, Snagit, Livepro knowledge management system, knowledge bases.LGO5 ($87,024 - $90,825 per annum + superannuation) based on skills, qualifications and experience.Why Choose UsTownsville City Council is the largest local government authority in Northern Australia. We are committed to creating value by growing Townsville through driving economic diversity and generating an enriching lifestyle.Our organisation provides and maintains close to $9 billion worth of community assets including water and wastewater network and treatment plants, bridges, drainage, roads, waste management, community facilities, sporting venues and more.We contribute to an active lifestyle for our residents and visitors through events, providing recreational facilities, protecting the natural environment and heritage, while creating a mentally and physically healthy city.Council’s vision is for Townsville to be a connected, lifestyle driven and innovation focused city while continuing to deliver service excellence and to be led by our community to create an exciting today and future.Our Vision: A globally connected community driven by lifestyle and nature.Our Purpose: Grow TownsvilleOur Values: Safety, Excellence, Respect, Value, EnjoymentAbout the RoleThis position plays a key role in supporting the efficient delivery of customer service and improving the overall customer experience and working collaboratively across Council to champion our purpose of Growing Townsville and to deliver the Corporate Plan in consultation with the Townsville Community.This role involves the preparation, organisation, and maintenance of information libraries, sourcing key documentation such as policies, procedures, and process maps, and fostering effective communication across teams and with internal stakeholders. The Information and Communication Specialist plays a critical role in supporting operational efficiency, enhancing knowledge sharing, and improving overall customer service.About YouOur ideal applicant will have strong communication skills, with demonstrated experience in effectively engaging diverse stakeholders to achieve quality customer outcomes and support education and capacity building with extensive experience with customer service systems, technologies, and methodologies, including Microsoft Windows, Visio, Snagit, Livepro knowledge management system, knowledge bases.How to ApplyYour application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume and attached copies of any licences and qualifications as per the key requirements of the role.For further information review the Position Description.Closing Date: 11.45pm, Thursday 23rd January 2025What We Offer17.5% annual leave loadingUp to 5 weeks annual leaveUp to 3 weeks Personal/Carers Leave14 weeks paid Parental LeaveDomestic and Family Violence LeaveUp to *13.5% Superannuation employer contribution for contributing membersSalary Sacrifice opportunitiesLearning and Development opportunitiesFitness Passport program offering discounted membership to selected gym, pool, and yoga facilitiesEmployee Loyalty Program offering discounts at selected local businessesEmployee Assistance Program* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact hr_recruitment@townsville.qld.gov.au or phone 07 4727 9004 for a confidential discussion.
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