Join our team at Optus
We have an ambitious goal to be Australia's most loved everyday brand.
Your role:
* Analyse change management submissions to ensure compliance with the process.
* Hold regular meetings with support teams to review change records and compliance with Optus and customer standards.
* Review and report on change service levels and other performance metrics.
* Govern practices and processes to meet service level targets.
* Attend regular Governance forums with vendors and internal stakeholders.
* Reduce operational costs through the development and automation of operational reporting.
* Maintain documentation for all contractual requirements and ensure all documentation is stored on the client SharePoint portal.
* Support the wider Change and Release Management teams as and where required to ensure smooth and seamless application of Change and Release Management processes.
* Provide effective management of ITIL-based processes to ensure successful delivery of services and initiate solutions to improve quality and productivity.
Requirements:
* At least 2 years' experience in a Change Enablement role.
* Ability to change legacy culture and approach to adopt ITIL and agile methodologies.
* Strong vendor and partner management experience.
* Ability to work autonomously and optimally plan, organise, and prioritise workload.
* Strong analytical and reporting abilities.
* ITIL V3 or V4 certification or equivalent experience in Change Management.
What's in it for you:
* Inclusive paid parental leave, up to 14 weeks for the primary caregiver.
* All Optus people have access to resources, webinars and support via the 'Parents at Work portal'.
Own your own growth by accessing an extensive online and facilitator-led learning catalogue – even earn an MBA micro-credential via OptusU (University).
* Connect at work through one of our colleague-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network.
Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office.
* Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.