North Sydney, Australia | Posted on 02/10/2024 Deploy Partners deliver high-quality Service Assurance Solutions expertise throughout the Asia and Pacific region.We specialise in sales, design, delivery, training, and support of Automation and Cyber Security solutions that meet specific business objectives and technology standards.We are a leading Australian IT Service consulting company, with a representative office in 10 cities across the globe - We are seeking an enthusiastic individual who is willing to learn to fill a junior Helpdesk/Support Engineer role providing internal and customer-facing support.This role will provide exposure to many products, industries, and career opportunities.Key responsibilities include: Setting up accounts for staff and ensuring they know how to log in.Installing and configuring computer hardware, software, systems, networks & printers.Monitoring and resolving IT issues internally.Monitoring and managing customer support tickets.Providing reports and chairing customer meetings.Documentation of Helpdesk processes.Joining the Helpdesk rotating on-call roster.Requirements Ability to work well with people.Excellent organisational skills.Enthusiasm for continual learning.Knowledge of both Windows and Mac operating systems, Microsoft Office experience.Experience working with Linux systems.Degree in Computer Science or similar.Ability to liaise with customers, both internal and external, in a clear, professional, and timely manner.Keen to develop your Database, Programming, Scripting, OS, Networking, Routing, and Switching knowledge.Desire to learn and gain certifications in Applications and Products such as IBM, Redhat, Splunk, and others as required.Previous experience in a helpdesk support environment would be extremely beneficial but not essential.#J-18808-Ljbffr