Talent International has partnered with one of the fastest-growing managed service providers in Australia to find their next Service Desk Team Leader.
This is a permanent opportunity offering a competitive salary package. Previous leadership experience is required for this position.
Key Responsibilities:
* Manage a team of L2 Technical Support Engineers, including training, advice, mentoring, and performance reviews.
* Coordinate regular training programs for your team.
* Engage with team members to set strategic goals and objectives.
* Improve service levels, achieve service targets, and key performance indicators (KPIs).
Position Requirements:
* Experience leading a team of L2 Technical Support Engineers.
* IT background with capability to resolve Level 2+ issues independently.
* Demonstrated ability in coaching and developing staff.
* Efficient time management and organisational skills with the ability to prioritise clients' needs and deadlines.