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The successful candidate will provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements.
Role Responsibilities: Establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes and service levels. Provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions. Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, preferably with the ITIL framework. Ensure end to end service delivery for enterprise systems within Queensland Health. Key Capabilities, Knowledge and Experience: Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework. Demonstrated technical expertise and experience in technology domains to analyse ICT system issues and contribute to the design and implementation of appropriate solutions. Server Virtualisation technologies (VMware). Microsoft Windows Server 2016, 2019, 2022. Citrix CVAD applications and desktops. ITSM – ITIL. Optional Requirements (Nice to have): Service Now. Server Hardware (Dell). Scripting/OOL Languages. Demonstrated ability to provide high level of technical expertise to provide technical direction, standardisation, professional advice and support of enterprise infrastructure. Well-developed oral and written communication skills. Ability to meet service delivery targets and implement quantifiable service improvements. Proven ability to work in a team environment developing effective working relationships. Specific Working Conditions: Participate in on-call arrangements may be required for this role. Mandatory Qualifications – NIL. Benefits of working with eHealth Queensland: By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
Competitive salary + generous superannuation and leave loading. Flexible working arrangements. Career training and development. To apply for this exciting opportunity, submit your resume and a cover letter online today. How do your skills match this job? Sign in and update your profile to get insights.
Queensland Health is the state's largest healthcare provider, committed to ensuring all Queenslanders have access to a range of public healthcare services aimed at achieving good health and well-being.
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