* 6 + 12 month contract – January 25 start
* $55 – $70 per hour (inc-Super) – negotiable
* Canberra City or Brisbane address
* NV1 Security Clearance required
Our client, an independent Federal agency in charge of organising, conducting and supervising Australian elections, are Seeking the experience of multiple Service Desk Analyst(s) for a 6 + 12 month contract, based in Canberra city or Brisbane.
Duties of the Service Desk Analyst
* Assist staff via phone, email, remote and onsite support with faults, issues, incidents and service requests within an ITIL framework. Record accurate, timely and meaningful data in relation to client follow ups, requests and communication.
* Provide on-call support after hours on a rostered basis.
* Determine software and hardware requirements to provide solutions to problems. Install and configure software and hardware, and repair and replace peripheral equipment.
* Ensure all service support knowledgebase and artefacts, and policies and procedures are followed at all times to ensure consistency and compliance of service.
* Assist in the development and updating of knowledgebase articles, and standard operating processes and procedures.
* Coordinate with team members and other support areas to provide resolution of issues, including the escalation of more complex issues to management and technical teams as required.
* Conduct administration, scrip, and access management tasks where required.
Skills and Experience Required
* Knowledge and experience in successfully setting priorities and delivering quality results on time within the provision of business support arrangements and service desk operations.
* Proven ability to communicate effectively whilst responding to stakeholder needs and expectations across a geographically dispersed network.
* Analytical abilities with the ability to obtain accurate conclusions and apply innovative initiatives while contributing to change and business improvement strategies.
* Knowledge and experience in the use of ServiceNow, Microsoft Windows, Microsoft Office, Microsoft SCCM, Active Directory, Citrix, ITIL and Remote Access platforms are highly desirable.
How to Apply
Please forward your resume to Ben Cousins at Recruitment Hive by clicking the Apply button, or email your resume to info @ RecruitmentHive.com.au citing Job ID: BC10158. Alternatively you may call Ben on (02) 6299 1006 (if you have an NV1 Security Clearance). Applications close 19/11/2024 however Recruitment Hive welcome late applicants to consider for future opportunities.