* Drive Sustainable Growth
* Value Career Progression
* Collaborate for Success
Make a Difference
As a key member of our Third-Party Banking team, you will play a vital role in helping our clients achieve their financial goals. With a genuine passion for delivering exceptional customer service and building long-lasting relationships, you will be the face of Bankwest, working directly with third parties to drive sustainable growth.
Meaningful Work Matters
In Third Party Banking, we recognize the importance of growing business and managing risk as equally crucial. This focus enables us to deliver outstanding customer outcomes while making a significant contribution to Bankwest's success.
As a Broker Support Manager, you will work closely with the Broker Development Manager and State Manager to build, develop, and maintain excellent broker relationships within the Third Party Broker Distribution Team.
Key Responsibilities:
* Work with BDMs to foster strong relationships with key broker segments.
* Develop and implement plans to enhance relationships and grow portfolios.
* Manage applications in the pipeline to ensure seamless progression from submission through to disbursal.
* Collaborate with broker partners to improve submission quality and conversion, resulting in a better customer experience, adherence to responsible lending practices, and ethical behavior.
* Partner with internal stakeholders to collaborate on policy, process, and product development.
* Provide education and training to brokers on Bankwest's policy, process, and products.
* Respond promptly to all enquiries within an agreed timeframe.
* Report operational risk events, compliance breaches, or potential events and breaches that come to your attention.
We're Looking for:
* Lending background and experience.
* Evidence of superior customer service and focus.
* Excellent communication skills.
* Strong organizational skills, with the ability to prioritize.
* Knowledge or experience of the broker industry is desirable.
If You're the Right Fit:
Apply now to discuss your qualifications and how you can contribute to Bankwest's success.