About Our Company
This well-established law firm, located in the heart of Adelaide, is known for delivering exceptional legal services to its clients.
With a strong focus on innovation and operational excellence, the firm values proactive problem-solving and teamwork.
They offer a supportive and collaborative work environment where IT professionals can make a meaningful impact.
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About the Role
We are seeking an ICT Support Officer to provide in-house technical support to ensure the smooth operation of our IT infrastructure.
You will act as the first point of contact for IT support requests, deliver assistance across a range of systems, troubleshoot hardware and software issues, and maintain IT systems.
In addition, you will contribute to the development of mergeable Word templates using Python scripting and assist in template management.
This is an on-site role with no remote work arrangement. Occasional travel to branch locations may be required.
Key Responsibilities
* Provide technical support for hardware and software issues across the firm.
* Troubleshoot and resolve IT-related problems, including connectivity, software, and hardware.
* Maintain and update systems and devices with security patches and other updates.
* Develop and maintain technical documentation.
* Build and manage mergeable Word templates for integration with LexisNexis Affinity.
* Stay updated on emerging technologies and provide recommendations for enhancements.
Qualifications and Skills
* Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
* Prior experience in IT support.
* Strong knowledge of operating systems, networking protocols, and security measures.
* Ability to work independently and prioritize competing demands.
* Excellent problem-solving and communication skills.
* Experience with Python scripting.
Desirable Skills
* Experience with Citrix XenApp, LexisNexis Affinity, Microsoft 365, IP Telephony, Python scripting, SQL, Microsoft Word merge fields, HotDocs Developer, NetDocuments or iManage document management systems will be highly regarded.
About You
The ideal candidate is a proactive IT professional with exceptional customer service skills.
You should be comfortable communicating with both technical and non-technical users and take ownership of IT issues to resolve them efficiently.
A logical approach to problem-solving, a sense of urgency, and attention to detail are key attributes for success in this role.