Work for a progressive and innovative Fintech company based in Toorak No financial experience required. Applicants from all backgrounds welcome Amazing workplace culture, where you are supported and rewarded Come and join Australia's most open-minded lender, Bizcap Bizcap is the leading provider of fast and convenient business loans in Australia and New Zealand. With our simple online application process and unique approach to credit assessment, we cut out the mounds of paperwork and long wait times commonly associated with loans, ensuring businesses get access to cash in as little as 3 hours. Since the company’s inception in 2019, Bizcap has helped more than 21,000 happy customers get the finances they need to take their businesses to the next level, funding more than $850 million in loans. With our award winning products and customer service, we are one of the foremost FinTechs in our field. We know people are our most valuable asset and we're actively looking for great individuals to join our team, make an impact and most importantly love what they do Working at Bizcap means you’ll be part of a fast-paced work environment, where staff members are rewarded with trust and autonomy to perform their roles. Our colleagues are proactive, inquisitive and take ownership of their tasks, striving to maintain a high standard of performance. We embrace diversity in our people and our thinking, providing a collaborative and respective workplace for all. Why Bizcap? Career growth: Opportunity to progress in a thriving FinTech company Competitive salary: Be rewarded for your efforts Fantastic culture: Regular company events, activities, and team lunches Award-winning workplace: Certified ‘Great Place to Work’ Brand-new office: Located in Toorak Village About the Role We are expanding our Recovery team and are seeking a Collections Specialist to support our customers post-funding by ensuring timely loan repayments. You will take ownership of a diverse portfolio of clients and proactively engage them via phone and email to manage past-due loan payments while delivering an exceptional customer experience. What You’ll Be Doing: Making outbound calls to business clients regarding overdue payments Handling inbound calls and responding to customer enquiries Providing clear, professional, and solution-focused assistance Documenting customer interactions and payment arrangements accurately Collaborating with internal teams to track and escalate accounts as needed Meeting individual and team collection goals while ensuring compliance with company policies and regulations About You: Customer-focused: Strong customer service experience in any industry Problem solver: Ability to interpret and resolve complex enquiries Excellent communicator: Strong written and verbal communication skills Self-motivated: Driven to achieve results and meet targets Tech-savvy: Basic computer skills with a willingness to learn new systems No financial experience is required—applicants from all backgrounds are encouraged to apply Awards & Recognition: 2024 Certified as a 'Great Place to Work' 2023 Finalist – Fintech Australia: Best Workplace Diversity 2023 Female Fintech Leader of the Year 2022 Winner - WeMoney Awards: Best for Small Business Loans 2022 Winner - WeMoney Awards: Outstanding Customer Services – Business Loans 2022 Finalist - WeMoney Awards: Best Innovation in Business Lending 2021 Finalist - Fintech Australia: Employee Culture and Diversity 2020 Finalist - Fintech Australia: Emerging Fintech Organisation of the Year 2020 Finalist - Fintech Australia: Excellence in Business Lending 2020 Finalist - My Business: Fintech Business of the Year Join our thriving and innovative team at Bizcap, where you can make a difference and shape your future in a dynamic and supportive environment. If this role sounds like a great fit for you and you’d like to join an exciting and growing team, APPLY NOW Please note, due to the anticipated volume of applications, only shortlisted candidates will be contacted. Awards & Recognition: 2024 Certified as a 'Great Place to Work' 2023 Finalist – Fintech Australia: Best Workplace Diversity 2023 Female Fintech Leader of the Year 2022 Winner - WeMoney Awards: Best for Small Business Loans 2022 Winner - WeMoney Awards: Outstanding Customer Services – Business Loans 2022 Finalist - WeMoney Awards: Best Innovation in Business Lending 2021 Finalist - Fintech Australia: Employee Culture and Diversity 2020 Finalist - Fintech Australia: Emerging Fintech Organisation of the Year 2020 Finalist - Fintech Australia: Excellence in Business Lending 2020 Finalist - My Business: Fintech Business of the Year Join our thriving and innovative team at Bizcap, where you can make a difference and shape your future in a dynamic and supportive environment. If this role sounds like a great fit for you and you’d like to join an exciting and growing team, APPLY NOW Please note, due to the anticipated volume of applications, only shortlisted candidates will be contacted.