AUD 110000 - 120000 per annum, + SuperannuationAre you a dynamic and experienced leader with a passion for delivering exceptional customer service? A well-established global organisation is seeking a highly motivated Customer Service Manager to lead their dedicated team and drive customer satisfaction to new heights. In this pivotal role, you will oversee the customer service function, ensuring seamless operations and a customer-centric approach. Managing a team of 4 direct reports, you will lead and develop your team, implement best practices, and collaborate closely with internal stakeholders to enhance the overall customer experience.This is a full-time, office-based position, and you will be provided with a company phone and laptop to support you in delivering exceptional results.Key Responsibilities:Lead, mentor, and develop a high-performing customer service team of 4Ensure efficient handling of customer enquiries, orders, and complaintsIdentify opportunities to enhance processes and improve customer satisfactionCollaborate with internal teams to ensure the delivery of outstanding serviceMonitor KPIs and prepare regular performance reports for senior managementAbout You:Proven experience in a customer service leadership roleStrong communication and interpersonal skillsAbility to drive continuous improvement initiativesExceptional problem-solving skills and a proactive approachExperience in a fast-paced, multinational environment is highly desirableBenefits for You:Onsite ParkingCareer Progression OpportunitiesWork Phone and Laptop providedOpen planned and brand new office spaceTo apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Todd Elliott on 03 9535 2111.
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