Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.The OpportunityWe are thrilled to offer an exciting opportunity for a trade-qualified professional to become a part of our team as a Product Support Advisor. This permanent position offers the chance to receive OEM training while developing a long-term career with a global company. Working on an 8 / 6 roster in the Pilbara, you'll be part of a team focused on enhancing the reliability and availability of the truck fleet, all while maintaining an exceptional safety record.Main responsibilities include:Organising and providing feedback on any reliability related issues or concerns regarding the large fleet of Hitachi Construction Machinery Australia mining equipment onsite.Providing assistance to Service Personnel and Parts and Service Advisors as required, helping with parts and technical concerns.Identify areas for improvement and work with the customer to address any shortcomings.Escalate all issues to relevant teams in a timely manner.To be successful in this role you will have:Working knowledge of planning and scheduling with the ability to deliver in tight timeframes.Demonstrated background experience with mobile equipment will be highly regarded.Good communication and customer service skills and the ability to build long-term relationships.Safety focus and abide by site safety processes.This is a permanent full-time position in a leading OEM with long-term job security and career progression. We offer a competitive pay rate, company biannual bonuses, Qantas points/status credits for site travel, and the opportunity to work on the entirety of the Hitachi range, including a new fleet of trucks and excavators. You will receive OEM training and have opportunities for upskilling with access to the latest technologies, and be supported by mentors who value your input in finding new and improved ways to achieve success. Join us and be a part of a leading OEM that genuinely values and ensures everyone is happy and safe at work!
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