DutiesProvide customer focused support services for the Department of Police, Fire and Emergency Management (DPFEM) Information and Communications Technology (ICT) systems, infrastructure and applications.Essential RequirementsPre-Employment ChecksThe Head of the State Service has determined that a person nominated for appointment to this position is to satisfy a pre-employment check before taking up the appointment, promotion or transfer. Any relevant serious criminal offence or repeated serious offences over any period, which are not mitigated by additional information, may provide grounds for declining an application for appointment. Such offences would include, but are not limited to:Arson and fire setting;Sexual offences;Dishonesty (e.g. theft, burglary, breaking and entering, fraud);Deception (e.g. obtaining an advantage by deception);Making false declarations;Violent crimes and crimes against the person;Malicious damage and destruction to property;Trafficking of narcotic substance;False alarm raising.Desirable RequirementsProfessional IT knowledge gained through satisfactory completion of a relevant course of study at a tertiary institution.Industry certifications particularly in the Microsoft Technologies.Experience in customer support.Experience in Microsoft Windows desktop and server.Experience in Microsoft SQL and COTS applications.Experience in IP networking configuration and security.Experience and certification in ITIL.Experience with VMware virtualisation.Current driver’s licence.How to ApplyTo apply, please provide a Short Form Application which is a 1-2 page covering letter outlining your experience, skills and knowledge as they relate to the Statement of Duties, and a copy of your current Resumé/CV.Online applications will only be accepted, please click the blue Apply now button to apply. If you experience any technical difficulties, please contact Faisal at (03) 6173 2072.Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time and part time vacancies.Further InformationFor further information on this position, please contact Colin Broadbent (Helpdesk Manager) at 0418 134 368.Applications for this position will close on 07-04-2025 (11:55 pm)
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