Avondale University is seeking a Student Administration Officer to join the Academic Office team on a full-time basis. This is a fixed-term contract for 2 years, with the possibility of extension, and is back-filling an internal secondment.
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This exciting role will have you positively impacting the Avondale student journey by providing courteous, efficient and professional customer service to students, staff and other relevant stakeholders.
What will you do?
Some of the main duties will include:
* Action the administrative processes with regard to student management, including but not limited to:
o Grades
o Academic Progression
o Advanced Standing
o Course changes
o Examinations
o Intermissions and withdrawals
o Graduation
* Process requests for transcripts, unit outlines, statements of attainment, and testamurs.
* Processing and distribution of regular reports on information including but not limited to, student progression, intermissions and discontinuations, probation, course transfers and student demographics.
* Maintain student records in Avondale’s Student Management System and relevant filing systems.
* Maintain an operational knowledge of government legislation, policies and standards as it relates to student management, international students, and progression.
* Provide expert customer service to students and staff in relation to their enquiries.
* Liaise with Course Convenors where relevant.
* Prepare relevant correspondence for students as required.
About you
To be successful in the Student Administration Officer role, you will be a dynamic and responsive team player committed to positively impacting students and the wider Avondale community. You will thrive under pressure and possess a can-do attitude.
Essential criteria
* Completion of a minimum qualification at a certificate IV level with subsequent relevant work experience; or extensive relevant experience and specialist expertise; or an equivalent combination of relevant experience and/or education/training;
* Demonstrated interpersonal skills and communications, including a professional and confident telephone manner and effective liaison skills;
* High level of computer literacy, including ability to use databases, Microsoft Office suite of programs (i.e. Word, Excel, Outlook);
* Demonstrated organisational skills, especially in a high-volume outcome-based service environment, including ability to monitor work processes and meet deadlines with capacity to work extended hours during peak periods;
* Demonstrated experience of effective teamwork and ability to work under minimal direct supervision;
* Demonstrated commitment to customer service standards and ability to liaise effectively with staff and management as well as varying personalities and people situations;
* A high level of accuracy and attention to detail;
* Ability to maintain confidentiality when dealing with personal information and information of a sensitive nature;
* Demonstrated ability to cooperate with work health and safety policies and procedures ensuring actions or omissions do not impact on the health and safety of others;
* Supportive of the mission, values, and ethos of Avondale.
Desirable criteria
* An undergraduate degree;
* Experience in administration, preferably within the Higher Education and/or VET sector/s;
* Experience using student administration software/databases (Callista, Moodle) would be highly desirable.
Benefits
* Half day Friday’s
* Heavily discounted further study options
* Discounted school fees for attendance at Adventist schools
* Free access to onsite ovals, tennis courts, squash courts and Auditorium on Lake Macquarie campus
* Free access to Avondale Libraries
* Café on Lake Macquarie Campus
* Values driven organisation
Please visit for the job description and details of this position. For further information about the role, please email Avondale University’s People and Culture Manager at .
Email your application to, including:
* A resume (four-page maximum)
* A statement addressing the selection criteria
* Contact details of three referees
Salary: Avondale Higher Education Worker Level 4 $70,787 – $74,365 per annum, plus superannuation.
Please note that we will be conducting interviews as applications come in, so please do not delay in submitting your application.
Applications close on 4 April 2025
Applicants must have the right to work in Australia. Avondale is an equal opportunity employer and reserves the right to make a delayed appointment, not appoint, or appoint by invitation.
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