This position works across Northern area including Mackay, Townsville and North West regions, and travel to supported sites is a requirement of the role.
The successful candidate will provide excellent customer service by applying communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions.
Role responsibilities:
* Provide timely support to clients by conducting investigation and diagnosis of incidents and providing eHealth incident management processes to ensure agreed Service Levels are maintained.
* Supporting the local Deployment Coordinator to manage team members and activities to deliver the WSR program for supported sites.
* Engagement as a member of the team to ensure WSR activities (including WSR stock management of new and replaced devices, run up, deployment and installation of devices) are completed as per documented work processes.
* Ensure asset management integrity is maintained by ensuring work processes are implemented correctly and involvement with regular asset activities as identified.
You will be assessed on your ability to demonstrate the following key capabilities, knowledge and experience. Within the context of the responsibilities described above under 'Key Responsibilities', the ideal applicant will be someone who can demonstrate the following:
* Demonstrated technical expertise in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains - See Appendix 1.
* Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads, prioritising tasks and working unsupervised.
* Demonstrated ability to identify and resolve ICT related problems within defined Service Level Agreements.
* Interpersonal skills and personal qualities that facilitate the development of good working relationships, including mentoring of junior staff to enhance the provision of quality client service in a team environment.
* Developed oral and written communication skills that enable the creation and/or maintenance of system documentation, work instructions and technical reports for management.
Specific Working Conditions:
* It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment (Health Employment Directive No. 01/16):
* measles, mumps, rubella (MMR)
* varicella (chicken pox)
* pertussis (whooping cough)
* hepatitis B
* Participating in on-call arrangements may be a requirement of this position. Appropriate remuneration under the Award will apply.
* Reasonable travel as negotiated may be a requirement of this position.
* Provide support to other localities and teams as directed by the Project Lead or DPT Manager's.
* An open 'C' class driver's licence is desirable.
Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
* Competitive salary + generous superannuation and leave loading
* Flexible working arrangements
* Diverse work culture
* Career training and development
To apply for this exciting opportunity, submit your resume and a cover letter online today.
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