About OOCL Logistics: As a world-class provider of innovative logistics and supply-chain services and solutions, OOCL Logistics has an extensive network of more than 150 offices in over 50? countries/ regions?.Providing advanced customer-specific solutions through our value-creating services and IT technology in supply-chain management, OOCL Logistics' comprehensive service network and platforms will allow you to make All the Right Moves for your business. A certified "Great Place to Work" OOCL is the only shipping and logistics company in Australia to have this accreditation: Global Authority on Workplace & Organizational Culture - Great Place to Work Australia. Three words that capture our colleagues' views on working for OOCL are Pride, Trust, and Joy.We are very proud that we have achieved accreditation continuously for the past few years in a row as a Great Place to Work. OOCL's mission is: With our quality people and advanced information technology, we are dedicated to offering the best international and domestic logistics services and networks and we strive to become a vital link in our customers' business success.About this opportunity This is an exciting opportunity for a confident, customer-centric, experienced team player to join our team in Melbourne on a Permanent, Full-Time basis. Build strong and lasting relationships with customers and provide second-to-none customer service.Handling all customer service-related issues, problem solving, procedurals and process writing Efficiently handle bookings, documentation, customs reporting, and job invoicingAssisting in the development and implementation of Customer Service Strategy, policy and strategyWorking on projects and initiatives, as directed by the National Customer Service ManagerEnsure consistent Customer satisfaction by providing effective and efficient responses to customer enquiries, addressing issues, and resolving concerns promptly.Work closely with internal teams to optimize operations Ensure that the team comply with all local customs and IATA regulations and requirements.ensure transport jobs are performed smoothly.Monitor transport sub-contractor's performance.Timely invoicing & money collection from customers. Excellent multitasking skills within their workspace as well as computer savvyAbout you Our ideal candidate will embody our shared values of innovation and creating value for customers, have exposure to the freight industry as well as a passion and willingness to further develop their skill set under the guidance of the OOCL Logistics team. At least 7 years of strong Freight forwarding and customer service experience in the logistics industry. Must have handled a team of at least 2 people.Develop and maintain solid working relationships with all departmentsProvide ongoing support, coaching & leadership to all team members.Respond to urgent matters as required.Implement training or action plans when required.Maintain a professional & high-quality service-oriented environment at all times.Excellent attention to detailPossessing a commitment to processes, analytical thinking, and methodical approaches with proficiency in diverse system capabilitiesGeneral Shipping and Logistics KnowledgeThe successful candidate will also display excellent communication skills, the ability to converse with people of all levels and be well organized, efficient, and effective.Must have full working rights in Australia.Bringing a diverse mix of the best and brightest talents to OOCL Logistics is critical to our continued success. That is why we uphold a meticulous screening process. If you find this role suitable to your experience and qualifications, please apply via SEEK: only short-listed candidates will be contacted. OOCL Logistics is an equal employment opportunity provider and encourages applications from Aboriginal and Torres Strait Islander peoples and people of culturally diverse backgrounds. The creation of a Diverse and Inclusive workforce is central to our ability to unlock potential and enhance our success, creating a high-performance business. Employment with OOCL Logistics is subject to satisfactory background checks which include a National Police Check and Reference Checks.