About the Role: The ICT Support Officer ensures the effective operation of the Council's IT systems by providing first-level technical support and exceptional customer service to internal users. Responsibilities include troubleshooting IT issues, maintaining systems, managing inventory, and supporting the integration of new technologies to enhance organisational efficiency. Key Responsibilities: Provide technical support for hardware, software, and peripherals, including troubleshooting printers, mobile devices, and business applications. Perform system maintenance, assist with backups, and support the installation of IT equipment and software. Maintain records of IT assets, including hardware, software, and consumables, while ensuring adequate stock levels. Develop and maintain IT documentation and workflows. Collaborate with the ICT team to ensure system reliability and drive process improvements. Essential Skills and Experience: Applicants must be Australian Citizens or Permanent Residents. Relevant qualification in Information Technology (e.g., TAFE Diploma) and at least two years of experience in an ICT Service Desk role. Advanced expertise in managing and supporting Microsoft technologies, including: Windows 10 Professional : In-depth knowledge of deployment, configuration, and optimisation in a domain environment. Microsoft Office Suite : Experience troubleshooting and resolving issues with applications such as Word, Excel, PowerPoint, and Outlook, ensuring integration with other systems. Active Directory : Proficiency in user account creation, group policy management, and permission troubleshooting. Microsoft Exchange/Outlook : Hands-on experience managing mailboxes, calendars, and connectivity issues, as well as diagnosing Exchange server-related problems. Networking Fundamentals : Basic understanding of network protocols (TCP/IP, DNS, DHCP) to support device connectivity in a Microsoft ecosystem. Experience configuring and supporting smartphones and tablets. Strong troubleshooting skills for peripherals such as network printers. Familiarity with TechnologyOne or similar Council business applications, including Civica Authority, Datascape by Datacom, Infor Public Sector, Oracle ERP Cloud, or SAP S/4HANA Public Sector. Ability to work independently and collaboratively, with a focus on customer service and problem-solving. Excellent communication, organisational, and documentation skills. Desirable Skills: Experience supporting or troubleshooting SaaS-based or ERP platforms used in local government operations. What You'll Bring: You'll combine technical expertise with a proactive and customer-focused approach. Your problem-solving skills and ability to thrive in a collaborative environment will be key to your success. This role offers a fantastic opportunity to enhance Council's IT systems while advancing your career.