About Us :Ferntree Rainforest Lodge is located in Cape Tribulation in the heart of the Daintree RainforestAbout You :Experience in Managing Lower Level StaffExperience in Bar and RestaurantExperience with Stock Taking and OrderingExperience with POS SystemsPosition Summary :Reporting to the Operations Manager, as the Restaurant Supervisor you will be responsible for the running of the restaurants front of house and assisting in the training and supervision of Food & Beverage Attendants of a lower level.Key Requirements :High level of literacy and numeracyDetailed knowledge of customer service proceduresDetailed knowledge of opening and closing proceduresDemonstrated knowledge of The Company's policies and proceduresDetailed knowledge of preparation and presentation of all menu items including both food and beverageKnowledge of workplace health & safety regulationsAble to work unsupervisedAble to follow directions and work as part of a team to achieve targets and goalsAble to communicate effectively with fellow staff, customers and managementAble to provide consistent, friendly and efficient service to all customersAble to optimise customer sales through effectively adding value at the counter and at the tableAble to operate, maintain and clean all equipment relevant to the roleAble to maintain store presentation, hygiene and product quality through following daily and weekly procedures and schedules (i.e.
cleaning schedules).Pro-active, positive, enthusiastic, energetic, responsible and friendlyHappily and diligently adheres to The Company's dress code at all timesProvide positive, constructive feedback for fellow staff, other Shift Supervisor/s etcJob Responsibility :Accurately record sales and bankingInvestigate, explain and report on any discrepancies to the Operations ManagerAssisting in ordering stock in accordance with par levels and the needs of the restaurantAssist the Operations Manager in controlling expenditures such as Cost Of Employment (COE) through ensuring staffing levels are in alignment with the amount of activity within the store (i.e.
sending employees home or on breaks when not busy)Assist the Operations Manager to maintain stock control through monitoring of wastage, effective ordering/receiving and storage proceduresEnsure maximum productivity and profitability in the store by giving direction to fellow employees of a lower levelSupervision and training of employees of a lower levelReport any disciplinary action or praise of employees of a lower level to the Store ManagerPerform administrative duties in conjunction with the Operations Manager (i.e.
collecting invoices, carrying out and recording of food safety requirements)On call for emergencies and any unexpected store or staffing requirementsSome incidental/limited additional cleaning duties including washing dishes and tidying dish areaSome incidental duties of a lower level Food & Beverage classificationJob Functions :Hotel ManagementJob Benefits :Competitive industry salaryAbility to be involved in a fast growing businessAbility to learn all aspects of running the FOHSelling Point :Work in the Daintree Rainforest where the Rainforest meets the ReefContact :Brooke Cromwell