About Us
Kuwaii is a proudly Australian brand, established in 2008 by designer Kristy Barber. We are esteemed for creating beautiful, intelligently designed clothing and footwear for women.
We offer an inimitable alternative to mass-produced fashion, with each article meticulously crafted to last and be cherished.
About You
* At least 2 years of experience in a similar role.
* Knowledge of e-commerce platforms or WooCommerce.
* Fashion, Marketing, or E-commerce tertiary qualification (an advantage).
* Mid-high level computer skills.
Job Description
We are seeking someone who understands sustainable brands, appreciates local manufacture and small business, has a lifestyle that aligns with our philosophy, and a real passion for slow fashion.
As part of our team, you will work collaboratively, focusing on growth and development. Our team members have long-term, loyal employment relationships.
Senior E-commerce & Customer Experience Co-ordinator
You will oversee and manage all aspects of our online store's day-to-day operations, aiming to continually improve the online experience for customers and grow sales.
1. E nsure all orders are properly documented and sent every day.
2. Manage returns and refunds.
3. Upload product information and assets for new product launches.
4. Manage product information workflow to ensure accurate and timely product launches according to the marketing calendar.
5. E nsure product data accuracy across the site.
6. E nsure products are well-presented visually across prime site locations based on customer insights and data.
7. Preparation and updating of budgets and sales reports.
8. Content reviewing for accuracy.
9. Provide exceptional customer service and resolve customer problems or complaints by determining optimal solutions.
10. Manage online inventory.
11. Follow the marketing calendar to manage digital activity, including product updates, site promotions, launches, sales, etc.
12. Assist with social media calendars and digital advertising.
Customer Experience Co-ordinator
You will manage our online customer service and be responsible for improving our customer experience, managing customer contact and customer retention, with the goal of increasing customer satisfaction.
1. Customer service point of contact (including contact@kuwaii email address, DMs, and phone).
2. E nsure consistent customer experience.
3. Foster positive and lasting relationships with our clients.
4. Address any issues or disputes from customers.
Benefits
We offer:
* A permanent part-time role of 34 hours per week, designed for work-life balance.
* Generous discounts on Kuwaii stock.
* Early access to our sample sales.
* The opportunity to put your friends and family on our in-store and online discount list.
* Career mentorship from within our all-female management team.
* An amazing, positive team culture.
Selling Point
Join our incredible, loyal, talented, and genuinely supportive team, working with a beautiful, sustainable product every day.