Add expected salary to your profile for insights.M.A. Services Group is a rapidly expanding business offering a wide range of security services delivered by our highly experienced and qualified personnel. We are currently looking for experienced, motivated and passionate candidates to join our team on a full-time basis in the capacity of Security Operations Centre Coordinator.Are you passionate about ensuring safety and security through cutting-edge technology? Do you have a keen eye for detail and enjoy working in a fast-paced, dynamic environment? Join our team at the Security Operations Centre (SOC), where we utilize state-of-the-art surveillance systems to safeguard our stores and assets in real time.Key Responsibilities:As a Security Operations Centre Specialist, you will be at the forefront of real-time monitoring operations, ensuring the security of our stores and assets. Your key responsibilities include:CCTV Monitoring: Monitor multiple camera feeds across store locations to identify any suspicious activities or security breaches.Body Worn Camera Oversight: Ensure seamless integration and live monitoring of body-worn cameras worn by retail security staff, providing immediate support when needed.Direct Collaboration with Retail Security: Work closely with in-store retail security specialists, providing them with immediate, actionable intelligence and response strategies when required.Incident Reporting: Document and escalate any security incidents in real-time, ensuring a swift and appropriate response.Real-Time Incident Response: Respond quickly to security alerts, escalating incidents when necessary, and communicating effectively with retail security specialists to resolve issues.Communication with In-Store Security: Maintain direct, constant communication with retail security specialists to coordinate responses to potential threats or incidents.Record Keeping & Reporting: Accurately document and report all incidents, creating detailed reports for follow-up actions.Alert Management: Respond to security alerts and alarms, coordinating with the relevant teams for rapid resolution.Skills & ExperienceMinimum of 3 years of experience as monitoring center or control room operator, or a similar security-focused role.Current Victorian Security License with control room operator or monitoring center operator.Current First Aid Certificate.Current National Police Check.Strong knowledge and understanding of CCTV and surveillance systems.Experience with body-worn cameras and their operational use in security.Ability to quickly assess and respond to security situations in real time.Strong communication skills for coordinating with retail security personnel.Attention to detail and problem-solving abilities.Previous experience in a security or operations center is a plus.Location:The positions are located in Keilor Park, Victoria.How do your skills match this job?Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Security Operations Role?Do you have customer service experience?Do you have a current Police Check (National Police Certificate) for employment?Do you have a current Australian driver's licence?Do you own or have regular access to a car?Do you hold a current security licence?
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