The Company
Join a prominent Australian government department, leading the nation’s international engagement, advancing economic and security interests globally. This department shapes foreign policy, manages trade relationships, and delivers vital assistance to strengthen partnerships within the Indo-Pacific region. With a network of overseas posts, it promotes Australia’s prosperity, security, and resilience on the world stage. Employees in this department contribute to diverse and impactful initiatives, such as fostering global partnerships, supporting Australian businesses abroad, and managing consular services. Working here offers an opportunity to drive significant outcomes for Australia’s strategic international interests and engage with global challenges.
The Role
The department is looking to expand its domestic regional technical support team, assisting with priority ICT support for the department and their partner agencies.
Key Responsibilities
In this role, you will be required to:
* Provide technical support domestically including travel, some international travel opportunities may be required.
* Install and support the departments’ IT, Network and Communications systems.
* Review and maintain installation documentation of various ICT systems.
* General technical work and advice.
* Additional duties as required in relation to ICT technical installations and support.
* Possess the ability to work under limited supervision individually or in a team environment.
* Possess the ability to engage with a variety of stakeholders at all levels.
* Demonstrate a strong willingness to learn, showcase sound lateral thinking to investigate and solve undocumented problems.
* Create and update Standard Operating Procedures.
Key Skills
To fulfil the responsibilities of the role, candidates will require formal qualifications or relevant industry experience in any of the following:
* Complex ICT Systems.
* Desktop – capable of install/support of end-user compute software and hardware.
* Printers – capable of installation and troubleshooting hardware and software.
* UPS – understanding of Uninterruptible Power Supply function and installation/maintenance.
* Physical Network and Server infrastructure – base understanding and operability of network and server devices and distribution cabling.
* Logical Network – working knowledge of network routing and switching, including core concepts such as DHCP, subnetting, VLANs – or the ability to acquire.
Key Benefits
* 12-month initial contract, 2x 12-month extensions
* Competitive hourly rate
* A supportive working culture
* High performing team
* Advanced development into a promising infrastructure or cybersecurity career
* Opportunity to travel within Australia for exciting work
Apply
To apply and be considered for this role, please apply through the link in this ad and share a current resume/CV for review. If suitable, you will be contacted for an initial screening and for us to share more information.
PLEASE KINDLY NOTE THAT DUE TO THE NATURE OF THIS ENGAGEMENT AND THE NECESSARY URGENCY, ONLY APPLICANTS THAT ALREADY POSSESS NEGATIVE VETTING 2 OR HIGHER WILL BE CONSIDERED.
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