Job Title : Scheduler / Services Coordinator
Company : Crystal Fire Services Pty Ltd
Location : Brookvale, Northern Beaches Sydney
Do you want to ignite your career and make a real impact? At Crystal Fire Services, you'll feel the heat of excitement as you join a dynamic team that's blazing a trail in fire protection across diverse sectors. As our new Scheduler / Services Coordinator, you'll be at the heart of our operation, feeling the pulse of our fast-growing company.
Key Responsibilities :
1. Scheduling and Coordination :
* Manage the schedules for Inspection & Testing teams.
* Balance multiple priorities and optimize team efficiency through effective appointment scheduling.
* Coordinate call-outs and repair tasks, managing supplementary works and time extensions.
* Align service delivery with customer expectations.
* Customer Interaction and Problem-Solving :
* Handle inbound phone calls, addressing customer inquiries and resolving / reporting issues.
* Provide excellent customer service in a professional environment.
* Email Management and Prioritization :
* Manage a shared inbox, prioritizing tasks and responding to correspondence efficiently.
* Manage high-volume communication channels.
* Teamwork and Communication :
* Collaborate with colleagues across various departments.
* Share information effectively and contribute to a positive team culture.
What We Offer :
* Growth and Development : Opportunities to expand your skills and knowledge in fire protection.
* Meaningful Impact : Your role is crucial in ensuring public safety.
* Career Advancement : Clear paths for progression into senior coordination or technical roles.
* Work-Life Balance : Full-time office role with potential for flexible working arrangements after your probation period.
* Skill Utilization : Use your organizational, communication, and problem-solving skills in a dynamic environment.
* Industry Exposure : Experience across commercial, industrial, retail, and residential sectors.
* Supportive Team : Join a collaborative team that values your contribution.
Minimum Requirements :
Local applicants only. Please send your CV to .
Seniority Level : Entry Level
Employment Type : Full-Time
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