Location:Mount Waverley, Victoria, AustraliaIn our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.To provide technical assistance in the following areas, develop and review high level design, solution positioning, Product Selection and provide technical support to conduct product demos, proof of concept set ups as well as trainings and workshops and other thought leadership activities. To provide highly visible customer support through the performance of on-site installation, servicing, and repair of complex systems and equipment. Evaluate operational quality of equipment, instruct customer in operation and maintenance of system, serve as technical liaison with customer on admin and technical matters for assigned projects, and interpret customer needs.You will Make an Impact byProvide product and technical support to external and internal customers as contributing team memberProvide pre-sales technical support for development and implementation of complex products/applications/solutions for CommScope product lines, to include modification of product application to meet customer network configurationProvide technical assistance through sales presentations, product demonstrations, installation, and maintenance of CommScope productsProvide product and application training to customersProvide post-sales technical expertise during installation, implementation, testing, and maintenance of CommScope productsProvide engineering support for the introduction of new products, consult with customer to determine and document requirements, develop product specifications, work with product managers on the development of fit for purpose products.Provide innovative ideas, customer perspective, and research into product developments. Stay involved in the process from concept through design through execution. Actively participate in market introduction and penetration strategies.You will Excite us if you HaveBachelor degree/Diploma in Electronics, Electrical, Telecommunication, Computer or appropriate field or local equivalent with minimum 8 years of experiencePossess current industry technical certification (preferred) (BICSI RCDD, BICSI DCDC, BICSI OSP, FTTH)Computer and office skill required (MS Office, Window Unix OS, Web programming and Database, Visio or CAD Drawing)Knowledge of and experience with test equipment to include Optical Time Domain Reflectometers, Optical Power Meters and Sources and multimeters strongly preferred.Previous OSP engineering and post-sales OSP experience.Previous experience/knowledge of FTTx network designUnderstanding Transport Technology and the network (T1, T3, SONET and IP) including the knowledge required to design equipment into these networks preferred.Some experience with troubleshooting skills of Transport Technologies, including a background understanding of test sets to troubleshoot equipment in a Telecommunication network preferred.Deal closing skills to assist sales force Influence outcome of a tender response technically through product expertise combined with strategic thinking in commercial landscapeAbility to create and deliver sales and training presentations with confidence and customer-facing skillExcellent verbal and written communication skillsStrong interpersonal skills including the ability to establish and maintain relationshipsAdvanced technical skill set and well-developed problem-solving abilitiesExcellent problem-solving skills are important in this role drive for results in addressing customer challenges importantPossess vehicle and driving licenseWhy CommScope:CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next… come connect to your future at CommScope.CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at talentacquisition@commscope.com. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo.Learn more about how we're on a quest to connect the future and build what's next.
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