The Offer
* Flexible working options
* Fantastic work culture
* Opportunity to make a positive impact
The Job
Responsibilities:
Client Management:
* Manage a portfolio of clients, executing affiliate marketing strategies effectively to meet established goals.
* Build and maintain strong relationships with clients through regular meetings, emails, calls, and support tickets, acting as the primary point of contact.
* Apply analytical skills to assess performance data and make informed decisions to support client objectives.
* Seek opportunities for growth and upselling within client accounts, responding to client needs and market opportunities.
* Address and resolve client disputes, aiming for satisfactory outcomes and maintaining positive client relationships.
Affiliate Program Strategy:
* Assist in the creation and delivery of affiliate marketing strategies for clients, ensuring they meet client goals and market demands.
* Help manage client affiliate budgets and forecasts, aiming for optimal resource allocation and ROI.
* Perform market trend and competitor strategy analyses to support the adjustment of client strategies.
* Work in collaboration with clients to tailor affiliate programs that meet their business objectives.
* Support the ongoing evaluation and optimization of affiliate program performance, using Rakuten Advertising's tools and technologies.
Collaboration:
* Work with internal teams across different regions to support affiliate initiatives and share insights.
* Contribute to identifying partnership opportunities with publisher services that can enhance business growth.
* Share and adopt best practices within the affiliate team, contributing to a learning environment.
* Participate in cross-functional projects, offering affiliate marketing insights to support broader company goals.
* Assist the marketing team in promoting business events and enhancing the Rakuten Advertising brand.
Administration:
* Review client contracts and billing mechanisms regularly to ensure understanding and compliance.
* Address billing issues and escalations, collaborating with the finance team for timely resolutions.
* Assist in troubleshooting technical issues for clients, coordinating with the tech support team for effective solutions.
* Contribute to revenue and forecasting efforts for client portfolios, maintaining accurate and detailed records.
* Document client performance and activities in internal systems, ensuring data is accurate and accessible for ongoing analysis.
The Profile
* 3+ years of digital marketing experience including client service (agency, client or consulting)
* BA degree in a Marketing field preferred
* Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint
* Experience in strong client relationships, reinforced by building trust, advising and upselling
* Good project management skills
* Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing
* Highly organised, self-motivated, good time-management, able to prioritise
* Think creatively, has a problem-solving approach and uses professional judgment
* Proactive - continually looking for ways to grow and improve within own role
* Strong customer services skills: Negotiation, diplomacy, able to translate client requirements
* into technical specifications
* Detail-orientated
* Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.
The Employer
Our client is a global leader in internet services that empower individuals, communities, businesses and society.