About Us
At The Good Guys we‘re driven by our purpose to help families live better for less. Part of Australia’s largest and fastest growing electrical and appliance retailer, we have over 4,000 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne.
Since 1952 we’ve been delighting customers and ‘doing good’, and today we build on that heritage while always focused on fulfilling our goal to be Australia’s strongest growing total home solutions electrical retailer.
Why join us?
1. We have a supportive, transparent and inclusive team
2. JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market
3. We support vulnerable members of our community by making donations to our ‘Helping Hands’ and ‘Doing Good’ workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners.
4. We offer generous team member discounts across The Good Guys and JB Hi-Fi
5. You will have exposure to ongoing training & development opportunities from day one
6. We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group
About the role
7. Create sales orders and payment links for customers and ensure pay links are actioned
8. Work collaboratively with stores to ensure incomplete sales are picked-up or delivered in a timely manner
9. Utilise available resources to provide assistance and advice to customers based on customer experience sales model
10. Provide customers with timely responses to telephone-based requests and effective resolution of complaints
11. Ensure all activities meet compliance and legislative requirements, with particular emphasis on Consumer Law and Safety
12. Work closely with stores and other teams to facilitate the effective resolution of customer issues as required
13. Escalate issues in line with established processes and provide information and input for business investigations, as required
About you
14. Previous experience in phone-based sales or support roles
15. Positive, ‘can-do’ attitude
16. Great organisational skills and ability to manage your own time and work to a set of targets or KPI’s
17. Exceptional customer service skills and ability to build rapport with current/potential customers
18. Strong communication skills, both written and verbal
*please note, we have multiple casual positions available in either our Brighton or Highpoint location.