The Department of Education (DE) leads the delivery of education and development services to children and students both directly through government schools and indirectly through the regulation and funding of early childhood services and non-government schools.About the DivisionThe Conduct and Integrity Division provides expert advice and support to school principals and other people managers on managing employee conduct and performance including child safety concerns and fraud and corruption.There are four branches within the Division:Preliminary Investigations BranchChild Safety Investigations BranchChild Safety and Fraud Investigations BranchChild Safety and Integrity (Policy and Operations) Branch.The Division leads critical functions with respect to both school and corporate employees and operations:Child safety misconduct and reportable conduct investigations, including notifications to the Commission for Children and Young People (CCYP) under the Reportable Conduct Scheme in relation to departmental employees and others engaged in departmental workplaces and notifications to the Disability Worker Regulation Commission.Fraud and corruption investigations, including mandatory reporting to the Independent Broad-based Anti-corruption Commission (IBAC) and public interest disclosures.Developing and maintaining the department's guidelines on managing complaints, misconduct and unsatisfactory performance for the teaching service and the public service.Providing expert advice and support to principals and people managers to manage allegations of misconduct, unsatisfactory performance, and fitness for duty.Expert advice and management of fraud and corruption, conflict of interest, and integrity performance monitoring and reporting.Pre-employment screening, and expert advice on suitability for employment and management of the department's Employment Limitation policy.Managing relationships with oversight and integrity bodies (including the Victorian Institute of Teaching, CCYP, IBAC, Victorian Ombudsman and the Victorian Public Sector Commission).Capability building and training activities aimed at increasing staff confidence to prevent, speak up, identify and respond to inappropriate behaviour, reportable conduct and misconduct.Strengthening avenues for staff to speak up about inappropriate behaviour and misconduct.Driving behavioural and system change to build a stronger culture of integrity in the department.About the RoleThe Systems Administrator is responsible for maintaining, configuring and managing the Conduct and Integrity Division case management system, part of the Department's Case and Matter Management System (CMMS).The position is responsible for system configuration, troubleshooting technical issues and solutions, supporting and training users and acting as the key point of contact with the vendor and stakeholders to plan, test and manage issues, updates and enhancements.The Systems Administrator is responsible for:Modelling the Public Sector Values and ensuring relevant departmental policies and procedures are followed.Maintaining, configuring and managing the CMMS.Identifying, testing and resolving issues and bugs and liaising with users and other System Administrators to develop improvements and enhancements.Managing a helpdesk function providing support to users and undertaking systems functionality testing.Implementing effective change control processes for updates and enhancements including impact analysis, deployment planning and approvals, post verification testing.Acting as the primary liaison contact for the vendor and all other CMMS stakeholders and working with these stakeholders to manage updates and issues.Developing process and development guidelines (resolution implementation, process diagrams, checklists, regression testing procedures, security advisory analysis, User Guides management).Providing advanced systems training and producing advanced reporting.Providing afterhours implementation or issue resolution support when required.Contributing to branch, division and system improvement activities.About YouThis role will suit an experienced Systems Administrator who can leverage their expert knowledge and experience to drive success. You will be a logical problem solver, with strong experience providing technical systems support and advice to a broad range of stakeholders.As our ideal candidate, you will possess:Experience as a Systems Administrator providing technical support and planning future developments in a complex environment.Excellent stakeholder engagement and relationship building skills, working within a multi-stakeholder environment.High level communication skills, and experience providing written guidance on technical requirements.Sound conceptual thinking ability, as well as excellent problem-solving skills.How to applyApplicants are required to submit a CV and cover letter (max 2 pages for cover letter) summarising their skills, relevant experience and suitability to the role in line with the duties, required capabilities and the Key Selection Criteria.Further InformationFor more details regarding this position please see the attached position description.The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page.Applicants requiring adjustments can contact the nominated contact person.Applications close 11:59pm on Friday 7 February 2025Lucy Cranshaw | lucy.cranshaw@education.vic.gov.au
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