About DBG HealthAt DBG Health, we are dedicated to delivering affordable and innovative solutions that enhance the well-being of our customers. With a team of over 800 dedicated professionals, we strive to create a workplace culture that is safe and accessible for all.About the RoleAs a Claims and Customer Service Coordinator, you will be responsible for delivering outstanding customer service within the company's established performance standards. This role focuses on building strong customer relationships and ensuring timely resolution of issues related to pricing, distribution, and order fulfilment.Key ResponsibilitiesWork closely with Customer Service Officers and Direct Contacts to resolve any issues promptly, focusing on pricing, distribution, and expediting.Prepare and maintain Direct Price Lists in QAD and ensure packing configuration records are accurate and up to date.Maintain accurate purchase order allocations for direct customers and ensure timely dispatch.Monitor sales orders for wholesalers and direct customers, ensuring delivery and transit times are met.Maintain monthly sales reports for direct customers and ensure proper filing of customer service documentation.Develop and update Standard Operating Procedures (SOPs) for the customer service team and assist in the training of team members.Participate in wholesaler forecasting and planning meetings.Contribute to the preparation of daily and weekly reports on customer service issues and assist in managing customer service escalations.Requirements and SkillsMinimum 2 years of experience in a telephone-based customer service role.Proficiency in Microsoft Office, particularly Excel (VLookUp, Pivot Tables).Familiarity with finance and inventory systems, and experience with SAP / QAD or similar software.Strong attention to detail and accuracy, particularly with numerical data.Experience in a customer service or demand management environment.Strong communication skills and the ability to manage multiple tasks efficiently.