About Us
We specialize in delivering comprehensive services that align with our mission to streamline and automate business operations, resulting in exceptional customer experience (CX) and employee experience (EX).
Our portfolio includes Software Development, Process Optimization, Custom Business Applications, Integrations, Continuous Delivery and Improvement (CDCI), and full lifecycle support for these platforms.
To learn more about our services, please visit sysintegra.com.au .
The Opportunity
We are seeking a skilled ServiceNow Business Analyst/System Analyst to join our Melbourne or Sydney team.
Key Responsibilities:
* Facilitate discussions with cross-functional teams, conduct workshops, and design user stories.
* Design and configure solutions for Configuration Management, Asset Management, and CMDB in ServiceNow.
* Develop specifications tailored to customer and project needs, including Business Requirements, Stakeholder Requirements, Solution Requirements, and Process Mapping.
* Provide effort estimates for new investment requests.
* Collaborate autonomously and with the wider Sysintegra team, as well as third-party suppliers.
* Work effectively in Agile and Hybrid delivery models.
* Stay up-to-date with new ServiceNow modules and master technical configuration, development best practices, and implementation methods.