About the Opportunity
We have an exciting opportunity for a Service Coordinator to join our Service team based in Eastern Creek, NSW.
As a Service Coordinator, you will play a crucial role in coordinating activities for our Field Service team, which serves clients across Australia.
Key Responsibilities:
* Customer Calls: Answer customer calls promptly and resolve issues effectively.
* Service Technician Scheduling: Manage service orders, including scheduling/coordinating Service Technician staff using our ERP system.
* Service Reports and Invoices: Process and distribute service reports and invoices.
* Service Agreements: Prepare and distribute service agreements, including managing renewals.
* Quotations: Assist with preparing and following up on quotations for service contracts, spares, and consumables. Maintain the quotation log.
* Sub-Contractor Coordination: Coordinate work performed by sub-contractors, including raising purchase orders and processing invoices.
* Support Team Activities: Assist the Service Support Manager and Team with day-to-day business activities.
Requirements:
* TAFE Diploma: A relevant TAFE diploma is highly regarded but not essential.
* Administration Experience: At least 2-4 years of administration experience, preferably in a technical environment.
* Customer Relationship Management: Experience in managing customer relationships.
* ERP System Familiarity: Knowledge of ERP systems is beneficial.
* Autonomy and Enthusiasm: Ability to work independently and as part of a team.
* Relationship Building: Create and maintain positive relationships with staff and customers.
* Strong Communication: Excellent communication and interpersonal abilities are essential.
* High level of proficiency with Microsoft applications: such as Excel and Word.
What We Offer
At Arjo, our vision is to be the most trusted partner in driving healthier outcomes for people facing mobility challenges.
In return, we recognise and value our global employees. You will also have the opportunity to work in a highly engaged and vibrant workplace culture, which includes:
* Great Place to Work Certified – May 2024
* Great Place to Work /Best Place to Work in Healthcare and Social Assistance – Australia 2024
* Paid Parental Leave Scheme
* Employee Assistance Program
* Free onsite parking
* Our Guiding Principles Reward and Recognition
* Being part of a Market-leading supplier of medical devices and solutions for people facing mobility challenges.
* Continuing education and career development plan
Why Diversity Matters to Us
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in.
We achieve this through a culture and mindset that values the uniqueness of all our people.