We are partnering with a large Federal Government Department to grow their approvals team. The focus is to assist the community with various vital services.
If you are looking for a meaningful role, this is a rare opportunity to work in a team that allows you to be a part of something bigger and support the health and well-being of Australians.
Pay Rates $39 - 40 per hour + superannuationFull Time Hours, 9:00 am - 5:00 pm Monday - Friday - Flexible working opportunities once fully trained12 month contractPlease note: For Federal Government opportunities, all potential candidates must be Australian Citizens and a baseline Clearance will be conducted.
Responsibilities Provide direct customer service to members of a vulnerable communityProcess & request claims, and make delegations where appropriateAnalyse and interpret information to make decisionsAdministration and reporting proceduresAssisting with external providers to support and process requests for treatmentProvide support to the leadership group as required. This may include undertaking:minor research and investigationstatistical analysisproject workIt is essential that you provide a high level of customer service, treating all customers with honesty, fairness, sensitivity, and empathy. You will be professional and confident to make decisions and to find outcomes for complex matters.
About you: Strong contact centre and/or customer service experienceExperience with vulnerable people & handling difficult/complex conversationsData entry skills - ability to quickly and accurately enter data into the systemAbility to interpret complex informationExperience within a medical setting/understanding of medical item numbers/claims (desirable)Interested?
What you need to do now:
If you're eager to find out more, click 'apply now' Or to discuss the role further or send your CV please email Jasmine Kaiser at
Due to high volumes of applicants only those shortlisted will be contacted.
What's in it for you with Randstad? Join Randstad's community of contractors for customer service roles across various Government departments. Working as a contractor with Randstad comes with many benefits.
We offer three pay runs per week ensuring you are always paid within the week.Access to My Randstad portal for easy payslip accessExclusive access to roles before we go to marketDiscounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts Cinemas, and many moreAccess to our employee assistance program services, including counselling services.Our team is genuine in the support they offer, whether it be helping you to secure the right work opportunity, supporting your development, or supporting you while you are contracting for us.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
#J-18808-Ljbffr