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WHERE YOU’LL FIT WITHIN THE TEAM
* The Associate position at Bain is a technical support role responsible for providing assistance to employees with IT-related issues and problems.
* As an Associate, you will serve as the primary point of contact for these issues and will be responsible for troubleshooting and resolving hardware and software problems on computer systems.
* You will also maintain an accurate inventory database and repair log, enforce TSG guidelines and policies, manage user accounts and permissions, coordinate off-site repairs with external vendors, and support the development of end-user training programs.
* This position requires strong problem-solving and customer service skills, as well as a solid understanding of computer systems and software.
WHAT YOU’LL DO
* Serve as the primary contact for IT-related problems and issues for Bain employees.
* Install, configure, and upgrade software and operating systems.
* Investigate, troubleshoot, and resolve hardware and software problems on computer systems.
* Maintain an accurate inventory database, repair log, and activity log.
* Enforce TSG guidelines and policies.
* Manage user accounts and set permissions.
* Coordinate off-site repairs with external vendors.
* Work with other TSG staff to test new applications and upgrades.
* Support the development of end-user training programs.
ABOUT YOU
* You will have an Associate's / Bachelor’s degree or an equivalent combination of education, training, and experience.
* Ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues.
Please apply directly if you would like to be considered for the role.
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