This is an outstanding opportunity to step into a corporate environment and hone your professional skills. As a Civium Corporate Concierge team member, you will play a pivotal role in providing authentic service experiences. As the first point of contact, your role will encompass various tasks, including handling inquiries, coordinating services, and creating a welcoming environment for all.This role is permanent part-time Monday to Friday 3pm to 6pm only = 15 Hours per week NO WEEKEND WORK. Duties include: Providing a unique welcoming experience for all staff and visitorsBuild and foster positive relationships with residents by addressing their needs promptly and professionally, resolving complaints or concerns, and maintaining confidentiality and discretion at all times.Act as a point of contact during emergency situations, following established protocols and coordinating with relevant authorities, ensuring resident safety and well-being.Assist residents with a wide range of services, such as coordinating maintenance requests, package handling, scheduling appointments, process key, fob and remote orders and managing reservations and cleaning of common areas and facilities. Monitor and maintain building security, ensuring only authorised individuals have access to residential areas. Enforce community rules and regulations to ensure a safe and harmonious living environment.Monitor online discussions groups and create notices About you: Preferably worked within a corporate environment including reception or concierge services, hotels or front desk.Ability to prioritize tasks, manage multiple requests simultaneously, and maintain attention to detail while working in a fast-paced environment.A genuine passion for customer service, demonstrating empathy, patience, and problem-solving skills to exceed resident expectations.Advanced Computer skills & knowledge of Microsoft OfficeProfessional corporate presentation & demeanorComfortable using basic computer software and tools, such as email, internet browsers, and facility management systems.Join us on this exciting journey, where your skills and expertise will make a significant impact on our organisation's growth and success.On offer : Competitive salary Uniform supplied Wellbeing days Corporate Volunteer leave Rewards and discounted shopping programWorking with passionate professionals We attract, retain, and promote people who share a sense of purpose, values and belonging. Seize this chance to drive innovation and shape the future of Civium. Applications must be accompanied with a Cover Letter addressing your suitability for the role and commitment to the hours.We are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strive to promote a professional and inclusive environment where all staff are respected, valued and empowered to thrive