You will focus on developing and diversifying business in line with financial and volume targets. You will do this by working with a variety of internal and external stakeholders while focusing on the following key objectives :Your RoleWe want to be the best company to work for and with. Your day will be varied as you support and interact with the countries to achieve success. Start your day reviewing market trends, challenges, and opportunities to ensure you are attracting and pursuing customer opportunities with competitive proposals to optimize revenue for the company. Then, place strong focus on market penetration through sales leads and business development strategies to ensure the capture of new customers. Next, engage with pricing and business development teams to ensure smooth cross-functional collaboration. Finally, focus on evolving our people.Your ResponsibilitiesTo own, monitor, and drive all sales activities for customers within your control, ensuring prospects are identified, qualified, and nurtured through the sales pipeline so as to close profitable and sustainable customer deals.To align your sales efforts with Customer Care Location (CCL) Managers, Pricing, and Sea Logistics Business Development teams, including pricing decisions.To monitor competition by gathering current marketplace information on pricing and products.To report customer feedback to the CCL team, supporting resolutions as required.To align with CCL colleagues when onboarding new customers.To maintain and update the most relevant customer information in internal systems.To regularly review customer portfolios with the CCL Managers and team.To focus on customer engagement, satisfaction, retention, and reactivation through high levels of service quality in close collaboration with the CCL.Your Skills and ExperiencesYour strong focus on customer and stakeholder relationships along with your strong time management will be key to your success.Minimum Qualifications :High school diploma or equivalent.Bachelor's degree in business, logistics, or related field (preferred).Previous experience in customer service, logistics, or supply chain management (preferred).Excellent verbal and written communication skills.Strong problem-solving abilities.Familiarity with customer service software and databases.Strong organizational skills and attention to detail.Ability to work well in a team environment.Proficiency in the local language and English.Strong commitment to providing excellent customer service.
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