$140,000 – $160,000 per year OTE + Company CarAre you a customer-centric leader with a passion for the automotive industry? Do you thrive in a high-volume dealership service environment? If so, we have an exciting opportunity for you!Our client, a reputable multi-franchise automotive dealership in Canberra, ACT, is actively seeking an experienced and dynamic Service Manager to join their team. As the Service Manager, you will play a vital role in leading and motivating a skilled team of Service Technicians, Service Advisors, Workshop Controller, and more. Your primary focus will be delivering exceptional customer service, driving productivity, and ensuring operational efficiency within the workshop.Responsibilities:Leadership: Lead and inspire your team to achieve their full potential. Foster a positive work environment and encourage collaboration among team members.Customer Service Excellence: Deliver a superior level of customer service to both internal and external customers. Strive to exceed customer expectations and maintain a high CSI (Customer Satisfaction Index) rating.Workshop Efficiency: Implement strategies to ensure a high level of productivity and efficiency throughout the workshop operations. Streamline processes and optimize resources to meet targets effectively.Requirements:Automotive Industry Experience: Possess a strong mechanical background and in-depth expertise in automotive repairs. Previous experience in a high-volume dealership service department is highly advantageous.Leadership Skills: Demonstrate excellent leadership and organizational skills. Motivate and guide the team towards achieving common goals.Goal-Oriented: Exhibit a strong drive to meet and exceed targets. Take a proactive approach to problem-solving and performance improvement.Communication: Communicate effectively and clearly with team members and customers. Show dedication to providing excellent customer service.Previous Management Experience: Essential previous experience in a management role, preferably within the automotive industry.If you are confident that you have the qualifications and experience required for this role, we encourage you to apply. To take the next step in your career, please send your application to Nick Woods at nick@nextlevelpersonnel.com.au. For further details or any inquiries, feel free to contact us directly at 1300 796 202.
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