The Game Changers
Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia's payments ecosystem, for the collective benefit of Australian businesses, government and consumers.
Our Solutions
We offer a range of solutions including Australia's domestic debit network, real-time data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences, and open wallet solutions. It's a new chapter with more possibilities.
Life @ AP+
We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You'll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.
Core Values
We're driven by our core values: lead with heart, learn for tomorrow, and live our legacy. A purpose like ours takes the inspired impact of an incredible team.
The Opportunity
We're hiring a Strategic Design Lead 12 month max-term position to sit within the Product Strategy & Innovation team within AP+. This role requires expertise in strategic design, which goes beyond product design and focuses on areas like ideation facilitation, value proposition development, customer journey mapping, systems thinking, and aligning design strategies with business goals.
This role will see you deliver consistent customer experiences across all products, drive innovation, and work closely with Product, Technology, and Commercial teams to bring ideas to life and solve meaningful problems for our members and the payments industry.
Key Responsibilities
* Take a leading role in product research, ideation facilitation, value proposition design, feature definition, customer experience, prototyping, desirability and usability validation, product strategy, and storytelling.
* Deliver best-in-class work and lead cross-functional teams to deliver holistic, user-centred solutions.
Requirements
* Robust experience working in a Strategic Lead product design and research role ideally within the Fintech / Finance sectors.
* Proven leadership experience where you have been responsible for delivering best-in-class work.
* Deep experience working with Figma in order to create low-high fidelity storyboards, wireframes, mock-ups, and prototypes.
* Ability to align customer experience with the processes and systems that are required to deliver the service.
* Experience planning and facilitating large workshops with diverse stakeholders and multi-disciplinary teams.
* Influencing stakeholder attitudes, decisions, and actions for mutual benefit.
What Happens Next
If you're ready to be a game changer, please submit your application. Our Talent Acquisition team will endeavour to review your application and notify you of the outcome within the next two weeks.
We want to remove all barriers to inclusion so if you need advice or support with your application, we're here to help. Please reach out to us and let us know your pronouns at any point during the recruitment process.