Client Services Executive Position Description
Position Overview
∙Position: Client Services Executive
∙Division: Operations
∙Reports To: Holiday Manager
∙Direct Reports: N/A
∙Location: Various
About Alloggio
Alloggio, founded on December 21st, 2015 in Newcastle, NSW, is a dynamic and fast-growing holiday
home and hotel accommodation provider. As the largest national portfolio of individual short-term rental
homes, Alloggio operates across Australia, managing holiday rentals, hotels, motels, and caravan parks.
Our mission is to "Transform property into valuable accommodation" through our "Globally Connected,
Locally Trusted" approach.
Our Key Stakeholders
At Alloggio, we focus on five key stakeholder groups:
1.Holiday Home Property Owners & Hotel Landlords
2.Guests
3.Vendors (Housekeepers & Trades)
4.Local Community
5.Team Members
As a Client Services Executive, you will play a crucial role in serving these stakeholders by being "A
trusted local face for holiday property owners."
Requirements
Position Summary
The Client Services Executive is an experienced and respected local person with strong local contacts,
acting as the direct point of contact for property owners to help them maximize the value of their
investment. Reporting to the Holiday Manager, with support from Alloggio's central support and functional
leadership teams, you will be a well-organized and highly personable individual focused on delivering
positive commercial outcomes in a highly customer-centric business.
You will be responsible for managing and growing an assigned portfolio of properties, including managing
owner relationships, property care functions, managing the traveller experience, housekeeping & pre-
tenancy clean/inspection liaison, maintenance checking, purchasing, inspections, property presentation,
and inventory.
Key Responsibilities & Accountabilities
Drive Organic Portfolio Growth
∙Drive consistent, monthly net growth of accommodation properties under Alloggio's management
∙Engage with local community groups and businesses to drive referrals/leads
∙Prepare accurate rental appraisals for prospective new owners
∙Ensure compliance with Alloggio's onboarding/offboarding procedures
Pricing and Distribution
∙Develop understanding of factors influencing property pricing
∙Work with Holiday Manager to maximize Gross Booking Value
∙Optimize property listings across all OTAs
Property/Owner Care
∙Develop productive relationships with property owners
21.08.2024
∙Conduct regular property inspections
∙Manage maintenance in a timely and cost-effective manner
∙Seek opportunities to improve property presentation
∙Handle disputes/issues between owners, travellers, and vendors
Traveller Experience
∙Ensure efficient key management and check-in/check-out processes
∙Manage after-hours support and escalation procedures
∙Handle